Privacy Policy

Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and make purchases.

1. Information We Collect

Personal Information

When you make a purchase or create an account, we may collect:

Name and contact information (email, phone number)
Billing and shipping address
Payment information (processed securely by our payment providers)
Order history and preferences

When you book a workshop or session (via ShopStarGo)

Full name
Email address
Phone number (optional, for urgent day-of communication)
Payment information (processed by ShopStarGo, we do not store card details)
Answers to the attendee form (five questions, held in confidence between Nontando and our poet collaborator)

When you join the waitlist (via Instagram/ManyChat/Flodesk)

Full name (from your Instagram profile or as provided)
Email address
Instagram handle
Answers to the optional waitlist survey (if you choose to complete it)

When you visit our website

Standard analytics data (device type, browser, pages visited)
Cookies for site functionality (see Cookies section below)

Automatically Collected Information

When you visit our website, we may automatically collect:

Device information (browser type, operating system)
IP address and location data
Pages visited and time spent on site
Referring website information

2. How We Use Your Information

We use your information to:

Process and fulfill your orders
Send order confirmations and updates
Respond to customer service requests
Improve our website and services
Prevent fraud and enhance security

Deliver and hold space for what you need guidance with within the workshop or session you booked
Send booking confirmations, reminders, and logistical information
Provide your personalised closing card (workshop attendees only)
Send you communications you have opted into (newsletter, updates)
Improve our services based on feedback
Comply with legal and tax obligations

We do not use your personal information for anything you have not opted into, and we do not sell your data to third parties.

3. Information Sharing

We may share your information with:

Payment processors to complete transactions
Shipping carriers to deliver your orders
Service providers who assist our operations
Legal authorities when required by law

We do not sell your personal information to third parties.

4. Data Security

We implement appropriate security measures to protect your personal information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

5. Your Rights

You have the right to:

Access and update your personal information
Request deletion of your data
Opt-out of marketing communications
Request a copy of your data

6. Cookies

We use cookies and similar technologies to enhance your browsing experience, analyse website traffic, and personalise content. You can manage cookie preferences through your browser settings.

7. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page with an updated effective date.

8. Contact Us

If you have questions about this Privacy Policy or your personal data, please contact us through our website.