Terms and Conditions

Welcome to Rene VA Services. These Terms and Conditions govern your use of my website and online store and your purchase of my digital products.

By accessing my website, using my services, or purchasing a product from my store, you agree to these Terms and Conditions. Please read them carefully before making a purchase.

1. About My Store

Rene VA Services provides virtual assistant services and digital resources for small business owners, entrepreneurs, consultants, and other professionals.

My online store offers digital products such as templates, planners, guides, checklists, bundles, and other downloadable resources.

All products sold through the online store are digital products. No physical products are shipped.

2. Digital Products

Digital products are provided electronically after successful payment.

Product descriptions, images, previews, features, file formats, and other information are provided to help customers understand what is included before purchasing.

I make reasonable efforts to ensure that product information is accurate and up to date. However, minor differences in presentation, formatting, or appearance may occur.

Please review the product information carefully before completing your purchase.

3. Pricing and Payment

All prices are displayed in South African Rand (ZAR), unless otherwise stated.

Prices may be changed or updated from time to time. Any price change will not affect an order that has already been successfully completed.

Payment must be completed using an available payment method offered at checkout.

You agree to provide accurate information necessary to complete your purchase.

4. Order Acceptance

Submitting an order constitutes a request to purchase a digital product.

I reserve the right to decline or cancel an order where there is a reasonable basis to do so, including suspected fraudulent activity, an obvious pricing or product information error, or other circumstances that prevent me from completing the transaction.

If I cancel an order after payment has been received, an appropriate refund will be provided.

5. Digital Product Delivery

After successful payment, the purchased digital product will be made available through the delivery method provided by the store.

Customers are responsible for providing accurate contact information and ensuring that they have a suitable device, internet connection, and software required to download, open, or use the purchased files.

If you experience a technical problem accessing your purchase, please contact Rene VA Services so that I can assist you.

6. Intellectual Property and Permitted Use

All digital products, including templates, documents, guides, graphics, written content, branding, and other materials created or provided by Rene VA Services remain the intellectual property of Rene VA Services or its respective rights holders unless otherwise stated.

Your purchase gives you a limited, non-exclusive right to use the purchased digital product for your own personal or business purposes.

Unless expressly permitted in writing, you may not:

• Resell or redistribute the original digital files.

• Share, upload, or distribute the files publicly or privately.

• Claim the original content as your own.

• Repackage or reproduce the product for resale.

• Make the product available for download by others.

• Use the product in a way that infringes our intellectual property rights.

You may edit templates or other editable resources for your own permitted use, where the product is designed to allow editing.

7. Refunds and Returns

Because my products are digital and may be delivered immediately, refunds are generally not available once a digital product has been successfully downloaded or accessed.

Exceptions may apply where a product is materially different from its description, a technical problem prevents access and cannot be resolved, or the same product was accidentally purchased more than once.

For full details, please refer to my Returns & Refunds Policy.

Nothing in these Terms and Conditions is intended to remove or limit any rights you may have under applicable South African consumer protection laws.

8. Website Use

You agree to use my website and store lawfully and responsibly.

You must not use my website to engage in fraudulent, unlawful, abusive, or harmful activity, or attempt to interfere with the operation or security of the website.

9. Availability and Changes

I may update, modify, replace, or discontinue products, website content, features, or services from time to time.

I make reasonable efforts to keep my store available and operational but cannot guarantee uninterrupted or error-free access at all times.

10. Limitation of Liability

To the maximum extent permitted by applicable law, Rene VA Services will not be responsible for indirect or consequential losses arising from the use of our website or digital products.

Nothing in these Terms and Conditions excludes or limits any liability or consumer right that cannot lawfully be excluded or limited under applicable South African law.

11. Changes to These Terms

I may update these Terms and Conditions from time to time.

When changes are made, the updated version will be posted on my website. Your continued use of the website after updated terms have been posted constitutes acceptance of the updated Terms and Conditions to the extent permitted by law.

12. Contact Us

If you have questions about these Terms and Conditions, a digital product, your order, or our policies, please contact Rene VA Services using the contact details provided on my website.

I will make reasonable efforts to respond to customer enquiries and provide assistance where appropriate.