MLC GIFTS — RETURNS & REFUND POLICY

Effective Date: 6 October 2026

At MLC Gifts, many of our products are handcrafted and personalised specifically for each customer. Because personalised products are made according to the customer's approved specifications, they cannot generally be returned or exchanged simply because the customer has changed their mind.

1. Personalised Products

Personalised products are non-returnable and non-refundable once production has commenced, unless the product is defective, damaged or does not correspond with the approved order.

This includes products personalised with names, dates, wording, initials, photographs or other customer-specific details.

2. Customer Responsibility

Customers are responsible for carefully checking and approving all names, dates, wording, spelling, colours and other personalised details before production begins.

MLC Gifts cannot accept responsibility for errors in personalised information that was supplied or approved by the customer.

3. Damaged or Incorrect Products

If your order arrives damaged or you believe you have received an incorrect product, please contact MLC Gifts as soon as possible after receiving your order.

We may request photographs or other information to assess the issue.

Where an error or defect is confirmed to be the responsibility of MLC Gifts, we will, where appropriate, offer a suitable remedy such as repair, replacement or refund.

4. Change of Mind

Change-of-mind returns, cancellations or exchanges are generally not accepted once a personalised order has entered production.

5. Refunds

Where a refund is approved, the applicable amount will be refunded using the appropriate payment method, subject to any applicable terms and legal requirements.

Refunds are not automatically available simply because a customer no longer requires the product or changes their mind after production has commenced.

6. Non-Personalised Products

Any return or refund request relating to a non-personalised product will be considered according to the circumstances of the order and applicable consumer protection requirements.

7. Contact

For return or refund enquiries, please contact:

MLC GIFTS

WhatsApp: 061 541 9889

Celebrate Love. Cherish Forever.

Physical Products

Return Window

You may return physical products within 30 days of delivery for a full refund or exchange.

Return Conditions

Items must be unused and in original packaging
All tags and labels must be attached
Items must not be damaged or altered
Proof of purchase is required

Non-Returnable Items

Personalized or custom-made items
Perishable goods
Intimate or sanitary products
Hazardous materials
Items marked as final sale

Return Shipping

Customers are responsible for return shipping costs unless the item is defective or we made an error. We recommend using a trackable shipping method.

Exchanges

To exchange an item, please initiate a return and place a new order for the desired item.

Digital Products

Refund Policy

Due to the nature of digital products, all sales are final once the product has been downloaded or accessed. We cannot offer refunds for digital products that have been delivered.

Exceptions

We may offer a refund if:

The product was not as described
Technical issues prevent you from accessing the product
You purchased the same product twice by mistake

Pre-Purchase Information

Please review product descriptions, system requirements, and any available previews before purchasing digital products.

Technical Support

If you experience issues accessing your digital purchase, please contact our support team before requesting a refund. We will do our best to resolve any technical issues.

Bookings and Services

Cancellation Policy

More than 48 hours notice: Full refund
24-48 hours notice: 50% refund
Less than 24 hours notice: No refund

Rescheduling

You may reschedule your booking at no charge if you provide at least 24 hours notice. Rescheduling requests are subject to availability.

No-Shows

Failure to attend a scheduled appointment without prior notice will result in forfeiture of the booking fee.

Provider Cancellation

If we need to cancel your booking, you will receive a full refund or the option to reschedule at no additional cost.

How to Cancel or Reschedule

To cancel or reschedule a booking, please contact us as soon as possible through our website or the contact information provided in your confirmation email.

Memberships

Cancellation

You may cancel your membership at any time. Cancellation will take effect at the end of your current billing period.

Refunds

Within 14 days of initial purchase: Full refund available
After 14 days: No refund for the current billing period, but you retain access until the period ends

Prorated Refunds

For annual memberships cancelled after the 14-day period, we may offer a prorated refund at our discretion.

Membership Changes

You can upgrade or downgrade your membership at any time. Changes will be reflected in your next billing cycle.

Account Suspension

We reserve the right to suspend or terminate memberships that violate our terms of service. No refund will be provided for memberships terminated due to violations.

Event Tickets

General Policy

Event tickets are generally non-refundable. Please ensure you can attend before purchasing.

Cancelled Events

If an event is cancelled by the organizer, you will receive a full refund within 7-10 business days.

Postponed Events

For postponed events, your tickets will remain valid for the rescheduled date. If you cannot attend the new date, please contact us within 7 days of the announcement for refund options.

Ticket Transfers

Tickets may be transferred to another person. Please contact us to update the attendee information.

Lost Tickets

Digital tickets can be resent to your email. Contact us if you need your tickets reissued.