Privacy Policy
Last updated: 1 September 2026
GUILDFREE PRIVACY POLICY
Last Updated: 1 September 2026
Guildfree respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect customer information when you interact with Guildfree.
1. Information We May Collect
We may collect information including:
Your name
Contact number
Email address
Delivery address
Order and purchase information
Payment confirmation information
Messages and communications you send to us
Information you voluntarily provide when joining our newsletter, community or promotional activities
We only collect information that is reasonably necessary to provide our products and services.
2. How We Use Your Information
Guildfree may use your information to:
Process and manage orders
Arrange delivery
Communicate about your order
Respond to customer enquiries
Provide customer support
Send newsletters or promotional information where you have agreed to receive them
Improve our products and services
Meet legal and business requirements
3. Marketing Communications
Where you have agreed to receive marketing communications, Guildfree may send you information about products, promotions, new launches and special offers.
You may request to stop receiving promotional communications at any time.
4. Protecting Your Information
Guildfree takes reasonable steps to protect personal information against unauthorised access, loss, misuse or disclosure.
Access to customer information is limited to information reasonably required for business and order fulfilment purposes.
5. Sharing Information
Guildfree does not sell customer personal information.
We may share necessary information with trusted service providers when required to fulfil an order, such as delivery or payment service providers.
Information will only be shared when reasonably necessary for providing our services or where required by law.
6. Payment Information
Guildfree does not intentionally store sensitive payment card information unless handled through an authorised payment provider.
Customers should use approved payment methods provided by Guildfree.
7. Cookies and Website Information
If you use a Guildfree website, the website may collect limited technical information, such as information about how visitors use the site.
Cookies or similar technologies may be used to improve website functionality and user experience.
8. Your Rights
You may contact Guildfree to request access to, correction of or deletion of personal information we hold about you, subject to applicable legal requirements.
9. Third-Party Platforms
Guildfree may communicate with customers through third-party platforms such as social media, messaging services or payment providers.
These platforms may have their own privacy policies, and customers are encouraged to review them.
10. Changes to This Policy
Guildfree may update this Privacy Policy when necessary. The latest version will be published on our relevant platform.
11. Contact Us
For questions about your personal information or this Privacy Policy, please contact Guildfree through our official communication channels.
Guildfree is committed to handling customer information responsibly and respectfully.