FLAMELIA CANDLES

TERMS & CONDITIONS

Effective Date: 11 September 2026

Welcome to Flamelia Candles. By purchasing our products, using our website, contacting us through our social-media platforms, or otherwise engaging with our services, you agree to these Terms & Conditions.

Please read these terms carefully before placing an order.

1. ABOUT FLAMELIA CANDLES

Flamelia Candles is a South African candle brand offering candles and related products for home fragrance, décor, gifting and personal enjoyment.

In these Terms & Conditions, “Flamelia Candles”, “we”, “us” and “our” refer to Flamelia Candles, while “customer”, “you” and “your” refer to the person purchasing or using our products.

2. PRODUCTS

We make every effort to ensure that product descriptions, photographs, colours, fragrances, sizes and prices displayed online are accurate.

However:

- Product colours may appear slightly different depending on your device or screen.

- Handmade products may have minor variations in appearance.

- Natural variations, small imperfections or differences in finish may occur and do not necessarily indicate a product defect.

- Fragrance perception may differ from person to person.

- Product availability may change without notice.

We reserve the right to correct genuine errors in product descriptions, pricing or availability.

3. PRICES

All prices displayed by Flamelia Candles are stated in South African Rand (ZAR), unless otherwise indicated.

Prices are subject to change. A price change will not affect an order that has already been accepted and paid for, except where an obvious pricing error has occurred.

Where applicable, delivery charges will be communicated before the order is finalised.

4. ORDERS

An order is considered placed once the required information has been received and payment arrangements have been confirmed.

We reserve the right to decline or cancel an order where:

- The requested product is unavailable.

- There has been an obvious pricing or product-description error.

- Payment cannot be verified.

- We reasonably suspect fraudulent activity.

- We are unable to fulfil the order for reasons beyond our reasonable control.

If we cancel a paid order, any amount due to be refunded will be handled in accordance with applicable law.

5. PAYMENT

Payment must be made using the payment method made available by Flamelia Candles.

Orders may only be processed once payment has been successfully received or otherwise confirmed.

Customers are responsible for providing accurate payment and order information.

6. DELIVERY

We will make reasonable efforts to dispatch orders within the timeframe communicated at the time of purchase.

Delivery times may vary depending on:

- The delivery address.

- Courier availability.

- Public holidays.

- Weather or other events outside our reasonable control.

- Product availability or preparation time.

Once an order has been handed to a third-party courier, delivery may be subject to the courier's terms and operating procedures.

Customers are responsible for providing a correct and complete delivery address and contact details.

7. DELIVERY DELAYS

Although we will do our best to ensure timely delivery, Flamelia Candles cannot guarantee a specific delivery date unless expressly agreed.

If a delivery is delayed, please contact us so that we can assist with tracking or investigating the shipment.

8. RETURNS, REFUNDS AND EXCHANGES

Flamelia Candles respects customers' rights under applicable South African consumer law.

Nothing in these Terms & Conditions is intended to remove or limit any consumer right that cannot lawfully be excluded.

Where goods are defective, unsafe, unsuitable for their intended purpose, or do not correspond with the description provided, customers may have rights to return the goods, receive a repair, replacement or refund, as provided by applicable law.

For products returned because of a change of mind, the applicable legal requirements and any conditions communicated at the time of purchase will apply.

Certain products may be excluded from voluntary returns where permitted by law, including products that have been used, damaged by the customer, or altered after delivery.

Customers should contact Flamelia Candles as soon as reasonably possible if an order arrives damaged or incorrect.

9. DAMAGED OR INCORRECT ORDERS

If your order arrives damaged or you receive the wrong product, please contact us promptly.

We may request photographs or other reasonable information to help us investigate the issue with the courier or determine the appropriate remedy.

Please retain the product and packaging until the matter has been resolved, where reasonably possible.

10. CANDLE SAFETY

Candles involve an open flame and must always be used responsibly.

Customers must:

- Never leave a burning candle unattended.

- Keep candles away from children and pets.

- Keep candles away from curtains, paper, furniture and other flammable materials.

- Place candles on a stable, heat-resistant and level surface.

- Keep the candle away from drafts.

- Follow any burning and care instructions supplied with the product.

- Never move a candle while the wax is hot or liquid.

- Extinguish the candle before leaving the room or going to sleep.

- Stop using a candle when the remaining wax reaches the recommended level indicated in the product instructions.

- Keep the candle and its container away from excessive heat.

Flamelia Candles cannot be held responsible for damage, injury or loss resulting from misuse, failure to follow safety instructions, negligence or unsafe candle-burning practices, to the extent permitted by law.

11. FRAGRANCE AND ALLERGIES

Our candles contain fragrance ingredients that may affect individuals differently.

If you have known allergies or sensitivities, please review the available product information and contact us before purchasing if you require additional information.

Customers are responsible for using products in accordance with supplied instructions.

12. CUSTOM AND SPECIAL ORDERS

Custom-made, personalised or specially prepared products may be subject to different production times and cancellation or return conditions.

Where a product is specially made according to a customer's specifications, applicable legal provisions relating to special-order goods will apply.

Any applicable terms will be communicated before the customer commits to the order.

13. PROMOTIONS AND DISCOUNTS

Promotions, discounts and special offers may be subject to additional terms.

Unless otherwise stated:

- Promotions are valid only for the specified period.

- Promotions may be subject to stock availability.

- Promotional offers cannot necessarily be combined.

- A promotion cannot be applied retrospectively to an order already placed.

Nothing in a promotion limits a customer's rights under applicable consumer law.

14. INTELLECTUAL PROPERTY

All Flamelia Candles branding, logos, photographs, product descriptions, graphics, written content and other original material appearing on our platforms are owned by or licensed to Flamelia Candles unless otherwise stated.

You may not reproduce, copy, modify, distribute, sell or commercially exploit our content without prior written permission.

15. WEBSITE AND SOCIAL-MEDIA CONTENT

We aim to keep our online information accurate and current.

However, we do not guarantee that our website or social-media platforms will always be available, error-free or uninterrupted.

Social-media platforms are operated by third parties and may have their own terms and privacy policies.

16. CUSTOMER INFORMATION AND PRIVACY

We may collect and process personal information necessary to process orders, arrange delivery, communicate with customers, provide customer support and meet legal obligations.

Personal information will be handled in accordance with applicable South African privacy legislation, including the Protection of Personal Information Act (POPIA).

We will take reasonable measures to protect personal information against unauthorised access, loss, misuse or disclosure.

For more information, customers should refer to the Flamelia Candles Privacy Policy.

17. MARKETING COMMUNICATIONS

Where permitted by law, Flamelia Candles may send customers promotional or marketing communications where appropriate.

Customers may request that marketing communications stop, subject to applicable legal requirements.

18. LIMITATION OF LIABILITY

Nothing in these Terms & Conditions excludes or limits any liability or consumer right that cannot lawfully be excluded or limited under South African law.

Subject to applicable law, Flamelia Candles will not be responsible for losses caused by misuse of our products, failure to follow safety instructions, incorrect information supplied by the customer, or events outside our reasonable control.

19. EVENTS OUTSIDE OUR CONTROL

We will not be responsible for delays or failure to perform our obligations where this results from circumstances reasonably beyond our control, including natural disasters, extreme weather, strikes, disruptions to transport services, power outages, infrastructure failures, government restrictions or other unforeseen events.

We will nevertheless make reasonable efforts to assist customers affected by such circumstances.

20. CHANGES TO THESE TERMS

Flamelia Candles may update these Terms & Conditions from time to time.

The version applicable to an order will generally be the version in effect when the order was placed, subject to any mandatory legal requirements.

21. GOVERNING LAW

These Terms & Conditions are governed by the laws of the Republic of South Africa.

Any dispute will be handled in accordance with applicable South African law and the rights available to consumers under applicable legislation.

22. CONSUMER RIGHTS

Nothing in these Terms & Conditions is intended to deprive a consumer of rights granted under applicable South African consumer-protection legislation.

The Consumer Protection Act establishes national standards for consumer protection and aims to promote a fair and accessible marketplace.

For electronic transactions, the Electronic Communications and Transactions Act also contains requirements relating to online transactions and consumer cancellation rights.

23. CONTACT US

For questions about orders, products, returns, deliveries or these Terms & Conditions, please contact Flamelia Candles through our official customer-service channels.

Flamelia Candles

South Africa

Email: [INSERT EMAIL ADDRESS]

WhatsApp: [INSERT WHATSAPP NUMBER]

Website: [INSERT WEBSITE]

24. ACCEPTANCE

By placing an order with Flamelia Candles, you acknowledge that you have had an opportunity to read and understand these Terms & Conditions and agree to be bound by them, subject to your rights under applicable South African law.

Flamelia Candles — Light Your Pause.