SHIPPING POLICY

Last updated: 10 September 2026

At Flamelia Candles, every order is carefully packaged before being handed to our courier for delivery.

Shipping Method

Orders are delivered using a courier service.

Courier Fee

R113 — up to 5 kg

Orders weighing more than 5 kg may incur an additional delivery charge. If an additional charge applies, this will be communicated to the customer before dispatch.

Delivery Timeframes

For in-stock products, orders are generally processed once payment has been received and confirmed.

Standard courier delivery is generally expected within 2–5 business days after dispatch, depending on the delivery destination and courier network.

Outlying, remote and rural areas may require additional delivery time.

Delivery timeframes are estimates and are not guaranteed, as courier delays and circumstances outside Flamelia Candles' control may occur.

Custom Orders

Custom-designed candles require additional preparation and production time.

The expected production timeframe will be discussed with the customer when the custom order is placed.

The delivery timeframe begins once the custom order has been completed and is ready for dispatch.

Order Processing

Orders are processed once payment has been received and confirmed.

Customers are responsible for providing accurate delivery information, including their delivery address and contact number.

Incorrect or incomplete delivery information may cause delays or additional courier charges.

Tracking

Where courier tracking is available, tracking details will be provided once the order has been dispatched.

Customers should monitor their tracking information and remain available to receive their delivery.

Delivery Delays

Flamelia Candles is not responsible for delays caused by circumstances outside our reasonable control, including courier disruptions, severe weather, public holidays, incorrect delivery information or unforeseen circumstances.

We will nevertheless do our best to assist customers with courier enquiries and delayed deliveries.

Damaged Deliveries

If your parcel arrives damaged, please take photographs of the packaging and product and contact us as soon as possible.

Please retain the packaging until the matter has been resolved.

For shipping enquiries:

Flamelia Candles SA

WhatsApp: 068 404 1026

Email: [email protected]

Physical Products

Shipping Methods

Available shipping methods are shown at checkout. Each option's delivery time, when provided, is shown at checkout and applies to the option you select.

Shipping Costs

Shipping costs are calculated at checkout based on your location and selected shipping method. Free shipping may be available for orders over a certain amount.

Delivery

We ship to the address provided at checkout. Please ensure your address is correct before completing your order. We are not responsible for packages delivered to incorrect addresses due to customer error.

P.O. Boxes

We can ship to P.O. Boxes using standard shipping only. Express and overnight shipping require a physical address.

Digital Products

Instant Delivery

Digital products are delivered instantly via email after your purchase is confirmed. You will receive a download link or access instructions within minutes.

Download Access

Download links typically remain active for 30 days and allow multiple downloads. Please save your files to a secure location.

Delivery Issues

If you do not receive your digital product within 15 minutes:

Check your spam/junk folder
Verify the email address used for purchase
Contact our support team for assistance

Bookings and Services

Confirmation

After booking, you will receive an email confirmation with:

Date and time of your appointment
Location or virtual meeting details
Provider information
Any preparation instructions

Reminders

We will send you reminder emails 24 hours and 1 hour before your scheduled appointment.

Virtual Appointments

For virtual appointments, you will receive a meeting link in your confirmation email. Please test your internet connection and camera/microphone before the appointment.

Memberships

Instant Access

Upon successful payment, your membership is activated immediately. You will receive a welcome email with login instructions and access details.

Account Setup

If you do not already have an account, one will be created for you. Check your email for account activation instructions.

Member Benefits

As a member, you will have access to all included features and benefits immediately. Some benefits may require additional setup or verification.

Event Tickets

E-Ticket Delivery

Tickets are delivered electronically to your email within minutes of purchase. You can also access your tickets in your account.

Ticket Format

E-tickets can be:

Printed at home and brought to the event
Displayed on your mobile device at entry
Added to your digital wallet (Apple Wallet, Google Pay)

Event Day

Please arrive at least 30 minutes before the event start time. Have your ticket ready for scanning at the entrance.