Privacy Policy
Last updated: 11 September 2026
FLAMELIA CANDLES PRIVACY POLICY
Effective Date: 11 September 2026
Flamelia Candles respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your personal information when you interact with Flamelia Candles, including when you visit our website, place an order, contact us, communicate with us through WhatsApp or social media, or subscribe to our marketing communications.
1. ABOUT FLAMELIA CANDLES
Flamelia Candles is a South African candle business offering candles and related products.
In this Privacy Policy, “Flamelia Candles”, “we”, “us” and “our” refer to Flamelia Candles.
2. PERSONAL INFORMATION WE MAY COLLECT
Depending on how you interact with us, we may collect:
- Your name and surname
- Email address
- Telephone or WhatsApp number
- Delivery address
- Billing information
- Details of products you purchase or enquire about
- Order and transaction information
- Messages and information you provide when contacting us
- Marketing preferences
- Website usage information, where applicable
- Information collected through cookies and similar technologies, where applicable
We aim to collect only information that is reasonably necessary for the relevant business purpose.
3. HOW WE USE YOUR INFORMATION
We may use your personal information to:
- Process and fulfil your orders
- Arrange delivery of your purchases
- Process payments
- Respond to enquiries and customer-service requests
- Communicate with you about your orders
- Provide quotations and product information
- Improve our products, services and customer experience
- Send newsletters, special offers and marketing communications where permitted
- Maintain appropriate business and transaction records
- Prevent fraud, misuse or unlawful activity
- Comply with applicable laws and legal obligations
4. MARKETING
If you choose to receive marketing communications from Flamelia Candles, we may contact you through email, WhatsApp, SMS or other communication channels for which you have provided appropriate consent or where otherwise permitted by law.
You may ask us to stop sending marketing communications at any time.
You will continue to receive essential service-related communications where necessary, such as information relating to an order or delivery.
5. SHARING YOUR PERSONAL INFORMATION
Flamelia Candles does not sell or rent your personal information.
Where necessary to operate our business, we may share relevant information with trusted service providers, including:
- Payment-processing providers
- Courier and delivery companies
- Website and hosting providers
- Email and communication providers
- Technology and service providers
- Professional advisers
- Government authorities or other parties where disclosure is required by law
We aim to ensure that information shared with service providers is limited to what is reasonably necessary for the relevant purpose.
6. PAYMENT INFORMATION
Payments may be processed through third-party payment providers.
Where a third-party payment provider processes your payment, your payment information may be collected and processed directly by that provider in accordance with its own privacy and security policies.
Flamelia Candles does not intentionally store complete payment-card details when those details are processed securely by an external payment provider.
7. COOKIES AND WEBSITE TECHNOLOGIES
Our website may use cookies and similar technologies to:
- Improve website functionality
- Understand how visitors use our website
- Remember preferences
- Improve the customer experience
- Support website security and performance
You may control or disable cookies through your browser settings. Some website features may not function correctly if certain cookies are disabled.
8. PROTECTING YOUR INFORMATION
Flamelia Candles takes reasonable steps to protect personal information against:
- Unauthorised access
- Loss
- Misuse
- Disclosure
- Alteration
- Destruction
However, no electronic storage or transmission system can be guaranteed to be completely secure.
9. HOW LONG WE KEEP INFORMATION
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing customer service, maintaining business records and meeting legal or regulatory requirements.
When information is no longer required, we will take reasonable steps to securely delete, destroy or anonymise it where appropriate.
10. YOUR PRIVACY RIGHTS
Subject to applicable law, you may have the right to:
- Request access to personal information we hold about you
- Ask us to correct inaccurate or incomplete information
- Request deletion of personal information where legally permitted
- Object to certain uses of your personal information
- Withdraw consent where processing is based on consent
- Opt out of direct marketing
- Raise a concern or complaint about how your personal information is handled
To exercise any applicable rights, please contact us using the details below.
11. CHILDREN'S INFORMATION
Flamelia Candles does not knowingly collect personal information from children where such collection requires parental or guardian consent.
12. THIRD-PARTY WEBSITES AND PLATFORMS
Our website, social-media pages or communications may contain links to third-party websites or platforms.
Flamelia Candles is not responsible for the privacy practices or security of third-party websites. We recommend reviewing the privacy policy of any third-party service before providing personal information.
13. SOUTH AFRICAN PRIVACY LAW
Flamelia Candles aims to process personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and other applicable South African laws.
Personal information will, where applicable, be processed lawfully, reasonably and transparently and for specific, explicitly defined and lawful purposes.
14. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes to our business, services, technology or applicable legislation.
The updated version will be made available through our website or other appropriate communication channels.
15. CONTACT FLAMELIA CANDLES
For privacy questions, requests or concerns, please contact us:
Flamelia Candles
Email: [email protected]
WhatsApp / Telephone: 27684041026
FLAMELIA CANDLES
Light Your Pause.